lion988 Platform Account Terms

We at lion988 set out the terms under which we provide our platform to users in supported jurisdictions. This document describes how accounts are opened, how deposits and withdrawals work, and what we expect from anyone who joins our service.

By accessing lion988, you agree to these terms. We enforce them consistently across all users — whether you are in Jakarta, Surabaya, Yogyakarta, or other supported regions. Our commitment is to operate with transparency about how payments flow, how accounts are verified, and how we handle disputes.

This page covers account creation, deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet, withdrawal processes, and our approach to account management and dispute resolution.

Account Opening and Verification on lion988

To open an account with us, you must be at least 18 years of age and a resident of a jurisdiction where our services are legally available. We do not operate in all territories; your access depends on your location. During registration, we collect your email address, phone number, and password. You will receive a confirmation code to activate your account.

Before you can deposit or withdraw, we require identity verification (KYC). This is a legal obligation we undertake to maintain platform integrity. You upload a scan of a national identity document — passport, national ID, or driver's licence — and a proof-of-address document. Our compliance team reviews these submissions within 2–8 business hours on weekdays. During holidays like Idul Fitri, Idul Adha, or Imlek, processing may take longer.

Once verified, your account remains active for deposits, play, and withdrawals. If we detect suspicious activity — duplicate accounts, unusual patterns, or breaches of our prohibited conduct policy — we may suspend your account pending investigation. We will contact you via email or phone to clarify before taking action.

Deposits and Withdrawals

We accept deposits through nine channels. E-wallet transfers via DANA, e-wallet, mobile banking, local payment, and online payment settle instantly. e-wallet merchant scanning also works. Bank virtual-account transfers to mobile banking, local payment, online payment, or e-wallet clear within subject to verification on weekdays during business hours. We do not hold or delay deposits that clear our payment processor — your balance updates as soon as the transaction completes.

Withdrawals must return to your original deposit method. If you deposited via mobile banking, your withdrawal returns to local payment; if via online payment, to your e-wallet account. This is a standard security measure. We process withdrawal requests within 24 hours on business days; bank processing may add 1–2 additional business days. We do not charge a withdrawal fee on our end, though your bank may assess a domestic transfer fee.

We maintain unified account balances so your deposits across any channel fund all game categories — sports, live casino, slots, esports — without separate wallets.

Bonus Terms

We may offer bonuses or promotions from time to time. Any bonus or promotional credit is subject to the specific terms we publish at the time of offer. Bonuses are not withdrawable as cash; they must be played through according to stated conditions before you can withdraw earnings. If promotional terms are unclear, contact our support team before claiming a bonus.

Our lion988 Policy on Disputes and Account Management

If you believe a transaction is incorrect or a game result is unfair, contact our support team within 30 days of the disputed transaction. Provide your transaction ID, the date, the amount, and a clear description of your concern. We investigate disputes promptly — most are resolved within 3–5 business days. If our investigation finds an error on our side, we correct your account balance immediately.

We reserve the right to close accounts that violate our terms. Prohibited conduct includes using lion988 to launder money, creating multiple accounts to circumvent limits, sharing your account credentials with others, or attempting to exploit technical vulnerabilities. Violations may result in account suspension and forfeiture of any balance.

Your account data is protected under our privacy policy and applicable data-protection laws. We do not share your personal information with third parties except where required by law or where necessary to process payments and verify your identity.

Jurisdiction and Changes to Terms

lion988 services are available only in jurisdictions where we hold the necessary legal permission. We determine eligibility based on your registered location. If you access lion988 from an unsupported jurisdiction, we may restrict or block your account.

These terms are governed by the laws applicable in your jurisdiction. For disputes that cannot be resolved through our support team, you may pursue resolution through local regulatory bodies or courts in your region. We encourage you to contact our support team first — most concerns are resolved faster through direct communication than through formal proceedings.

Questions about our terms or your account? Contact lion988 support via live chat, email, or phone during business hours. We are available throughout the year, including during Nyepi, Liga 1 seasons, and other major calendar events. Your account integrity and fair treatment remain our priority.